1. Fixed class places
Payment reserves limited capacity for the named child on the specific date or dates shown at checkout. Customers cannot cancel, transfer or remove that booking through the website after payment.
2. If you cannot attend
If you change your mind, your child is unable to attend or you miss a class, the booking remains in place. There is no automatic refund, credit, transfer or make-up class for pay-as-you-go, three-week trial or monthly bookings.
You may tell Olivia that the place will not be used. If the reserved place is then resold or Moo Music Uttoxeter otherwise avoids part of the loss, any amount retained will be limited to the reasonable direct loss and unavoidable transaction costs. No administration charge will be used as a penalty.
3. If Moo Music changes or cancels a class
If Olivia cancels a class, you will be offered a suitable replacement, credit or refund for the affected class. If a material change to the date, time or venue means the agreed service cannot be supplied, contact Olivia promptly so an appropriate remedy can be arranged.
4. Your legal rights
Bookings for leisure activities on specific dates do not generally have the ordinary 14-day online cooling-off right. This policy does not exclude or reduce rights and remedies that cannot lawfully be limited, including where a service is not supplied, is not provided with reasonable care and skill or is materially different from what was agreed.
5. Questions
Contact Olivia using the email address shown above. Please include the booking number, class and date so the booking can be identified.